Privacy Policy
Last updated: January 2026
Introduction
WebFront AI LLC (“Webfront AI”, “we”, “us”, or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our services, or interact with our AI tools and receptionists.
By accessing or using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website and services.
1. Who We Are
WebFront AI LLC provides:
- Website development and hosting services
- AI receptionist and inbound call handling services
- Related consulting and automation services
Contact Us
Email: contact@webfrontai.com
Address: PO Box 115 Kenilworth New Jersey 07033
2. Information We Collect
Information You Provide Directly
- Contact details (name, email, phone number, business name, address)
- Account and billing details when you purchase a package
- Content for training your AI receptionist (pricing, FAQs, hours, policies, etc.)
Information Collected Automatically
- Log data (IP address, browser type, device identifiers, pages viewed, timestamps)
- Cookies and similar technologies used for basic analytics and site functionality
AI & Telephony Data
- Call audio and recordings for inbound calls handled by the AI receptionist
- Transcripts and AI-generated responses
- Caller phone numbers and telecom metadata
3. How We Use Your Information
Provide Services
Websites, hosting, AI receptionist and chatbot services, including training and improving AI accuracy.
Process Transactions
Set up accounts, process payments, and manage subscriptions and invoices.
Communicate
Respond to support requests, project questions, and send important service notices.
Improve & Secure
Monitor performance, detect abuse, prevent fraud, and analyze usage data.
We do not sell your personal information.
4. Legal Bases for Processing
Where applicable law requires a legal basis (e.g., GDPR), we process your information under:
- Performance of Contract: To provide services you purchase
- Legitimate Interests: To secure and improve services, respond to inquiries
- Legal Compliance: To comply with legal obligations
- Consent: Where required (e.g., certain cookies or call recording notices)
5. AI Receptionist & Call Data
Inbound-Only Usage
Calls handled by the AI receptionist are inbound only and initiated by callers contacting your published phone numbers.
AI Disclosure & Transparency
The AI receptionist clearly identifies itself as an AI Assistant or Virtual Agent, and may inform callers that the call is recorded.
Call Recording & Transcripts
Calls may be recorded and transcribed to enable AI responses, quality assurance, and service improvement, subject to applicable consent laws.
Your Responsibility
Ensure correct legal disclosures are presented to your callers and comply with telemarketing and privacy laws (e.g., TCPA).
6. Third-Party Providers
To deliver our services, we rely on third-party vendors:
AI Providers
OpenAI, Google, Anthropic
Telephony
Twilio, Vapi
Hosting
Cloud and hosting providers
Payments
Payment processors
We do not sell personal data to data brokers.
7. Your Rights & Choices
Depending on your location and applicable law, you may have the following rights:
- Access: Request a copy of personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of certain information, subject to legal exceptions
- Restriction/Objection: Object to or restrict certain processing activities
- Data Portability: Request a machine-readable copy of certain data
- Withdraw Consent: Where processing is based on consent, withdraw that consent at any time
To exercise these rights, contact us at contact@webfrontai.com
8. Data Security & Retention
Security Measures
We use reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration, including secure hosting and access controls.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain information as long as necessary to provide services, comply with legal obligations, and resolve disputes.
Call recordings and AI training data may be retained while your account is active and for a reasonable period thereafter.
9. Additional Provisions
Children's Privacy
Our services are intended for business users and are not directed to children under 13 (or under 16 where applicable).
International Transfers
Your information may be transferred to, stored, and processed in the United States or other countries where our providers operate.
Client Responsibility
For business clients using our AI receptionist: You act as the primary controller of your customer and caller data. You're responsible for providing accurate, lawful content and complying with applicable laws.
Policy Changes
We may update this Privacy Policy from time to time. Significant changes may be communicated via email or a notice on our site.
Questions About This Policy?
If you have questions about this Privacy Policy or our data practices, please contact us:
PO Box 115 Kenilworth, NJ 07033